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Ordering

Is it safe to order online with 3Dsports cricket shop?

Yes - we use the latest encryption and secure server technology to ensure that your data cannot be accessed by any third parties. 3D Sports now employ a service known as 3D Secure. During your checkout, you will receive a pop-up window from Mastercard Securecode or Verified by Visa (depending on which card you use). If it is the first time you have come across this you will be asked to enter your card information as well as some other details. You are then asked to enter a password. By signing up to this you are ensuring the no-one can fraudulently use your card over the the internet - it is therefore vital that you do not share your password with anyone. Your password will be required whenever you shop online with ourselves or any other sites signed up for the service.

What payment options do you accept?

You can pay by any credit or debit card including Visa, Mastercard, Visa Delta and Maestro.

What are your quoted prices?

All prices quoted are for UK orders and are correct at the time of print. R.R.P. indicates the manufacturers recommended retail price.

Do your prices include VAT?

All prices include V.A.T. at the current rate applicable. Should the V.A.T. rate change during the duration of this website, prices may be adjusted accordingly. We reserve the right to alter prices without notice. Prices ruling on day of despatch shall apply.

How do I know you have definitely received my order?

We will send you an order acknowledgement email.

What if I encounter a problem while submitting my order or think I have sent a duplicate order?

Please contact our Customer Service Team (details above) with your order number and they will answer your query.

Can I change or cancel an order after it has been submitted?

It depends on the individual item and its delivery time. Please contact our Customer Service Team with your order number and they will do their best to accommodate your request. If the item has already been dispatched it will not be possible to change or cancel the order.

Will I receive a receipt for my order?

Yes, you will receive an email confirming your delivery and a separate delivery note when you receive your order.

Out of stock items

Although every effort is made to ensure the website is fully upto date with out of stock items, occasionally some items do slip through. In these instances we would endeavour to contact you with some alternatives. If we cannot get through to you, we will normally despatch the order without the item in question.

Delivery

What are your delivery charges?

Your order will be dealt with as quickly as possible upon receipt. Your signature may be required by the courier.

LocationDelivery OptionsPrice
Mainland UK (excludes Scottish Highlands) Free* Delivery on orders over £100 Free
Standard Delivery £6.00
Next Day Delivery £10.00
Royal Mail (1st Class) on orders under £10 £3.00
Saturday Delivery £15.00
Scottish Highlands
Channel Islands
Isle of Scilly
Northern Island
Isle of Man
Standard Delivery £15.00
Royal Mail (1st Class) on orders under £10 £3.00
Rest of Europe
Southern Ireland
We will investigate the cost of transporting your order to you and contact you with a quotation.
SATURDAY DELIVERIES:

Please note that orders requiring next day delivery, or Saturday delivery must be placed by 1pm.

NEXT DAY DELIVERIES:

Orders received after this time will be processed for express delivery the following day.

Where do you deliver in the UK?

We deliver to anywhere in mainland UK. We also deliver to Highlands of Scotland, Northern Ireland, Scilly Isles, Channel Islands, Isle of Man and other outlying areas.

Do you deliver outside of the UK?

We are happy to process export orders with payment by Bank Transfer. Export orders outside the UK and EC countries will not be charged V.A.T. EC countries now pay full V.A.T. Delivery outside of the EC is only to certain areas, please contact us for details.

All export delivery and packaging charges will be calculated seperately, and charged at cost.

When will I receive my order?

Unless stated in the product description we will endeavour to supply your goods within 7 working days (excludes Weekends and Bank Holidays).

What if I don't receive my order?

Please contact our Customer Service Team with your order number on 0845 676 0099 or contact us using our contact form who will look into this for you.

What if I'm not in when you deliver?

Our courier will leave you a card which contains instructions on how you can arrange a redelivery.